Refund policy

Returns and Refunds

We accept return requests made within 30 days after delivery for eligible items.

Eligibility

Items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

How to request a return

Please contact us through the store contact form before sending an item back. If the return is approved, we will provide return instructions and the authorized return address. Items sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please report damaged, defective, or incorrect items within 7 days after delivery and include your order number and clear photos of the item and packaging. When verified, we will arrange an appropriate replacement or refund.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Zatvios covers reasonable return or replacement shipping costs for verified damaged, defective, or incorrect items.

Refunds

We will inspect approved returns after they arrive. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment has started.